Shipping &
Returns Policy
DELIVERY TIME-FRAME
We always endeavour to ship the day your order is received where possible, as soon as your order has been shipped you will be notified by email please add love@fifty7kind.com to your contact list and always check your spam/junk folder for emails!
Shipping companies are out of our control – unfortunately, they can lose or miss delivery parcels, please notify us via email at love@fifty7kind.com within 4 weeks of your order date if you have not yet received your parcel. We will ensure to follow this up and act according to our policy. We are not responsible for parcels after this date.
RETURNS PROCEDURE
If the goods are to be rejected; the Customer shall comply with the return procedure Fifty 7 Kind Pty Ltd will not accept any returned goods should the return not follow the return procedure.
The Customer must follow the returns policy set out above. This requires emailing at love@fifty7kind.com to notify their intention to return any goods, including the reason for the return.
In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund within 30 days of the date of delivery of the products. The Customer must notify Fifty 7 Kind Pty Ltd within 2 days of delivery and return the product to Fifty 7 Kind Pty Ltd within 7 days of returns approval before the refund can be issued.
In accordance with Australian Consumer Law, we will accept returns outside of 30 days in the unlikely event a product is faulty or the packaging is malfunctioning, and you will be granted a full refund including shipping.
Fifty 7 Kind Pty Ltd unfortunately cannot accept returns after 30 days if:
We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 30 days we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction (where we are not at fault), the Customer is entitled to a partial credit (full credit of the goods less any postage costs) incurred by Fifty 7 Kind Pty Ltd.
CANCELLATIONS
Cancellations are not accepted unless due to a defect or discrepancy and are only accepted if the Customer complies with the following cancellation procedure and then follows the Returns Procedure outlined above.
Within 2 days after receipt of the goods, the Customer must contact Fifty 7 Kind Pty Ltd in writing via the contact details and, following which, they must be returned to us within 7 days of you telling us you have changed your mind. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Customer’s responsibility to take reasonable care of the products until their return to Fifty 7 Kind Pty Ltd. Fifty 7 Kind Pty Ltd will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct the full retail amount reflecting any such reduction in value due to your use. Any credit will be made within 7 days of receipt of the Customer’s returned products. In the case the item is returned in an unsellable condition the customer bears the cost of the return back to them.
INTERNATIONAL SHIPPING
We currently ship via Australia Post Express Service or DHL Express Shipping, Fifty 7 Kind Pty Ltd are paying towards the shipping costs for you, by offering flat rate worldwide express shipping via these two service providers.
Please Note: We are happy to send our products to our international customers, but please note that Fifty 7 Kind Pty Ltd are not responsible for any taxes or customs duties/import fees charged by your country.
When international orders reach their destination country, they are subject to customs clearance which can cause lengthy delays that affect the original delivery date. Once an item is out for delivery, you are responsible for tracking your package. In case you or your customs entry port refuse a shipment, you will be held responsible for shipping charges to return the products back to Fifty 7 Kind Pty Ltd . Shipping companies are out of our control – unfortunately they can lose or miss-deliverer parcels. Please notify us via email at love@fifty7kind.com within 4 weeks of your order date if you have not yet received your parcel. We will ensure to follow this up and act according to our policy. We are not responsible for parcels after this date.
United Kingdom and European Customers
We are happy to send orders however, we will not be charging VAT/TAX and duties at the point of sale.
CUSTOMS CHARGES AND INTERNATIONAL TAXES
Important: Ordering outside of Australia will give rise to customs and import duties.
These charges are typically due once the package arrives in the destination country.
It is the responsibility of the customer to ensure the correct taxes, customs charges and handling fees if any, are paid according to their own countries' legislation. Failure to pay these fees may result in the package being returned to Fifty 7 Kind Pty Ltd. If this is the case there will be a processing fee of $20 deducted from your refund in addition to the shipping costs incurred to send the package to you and the shipping costs to be returned to Fifty 7 Kind Pty Ltd. Please ensure you are happy to pay the import duty and any associated fees BEFORE placing an order.
We recommend contacting your local customs office for more information before placing your order.
WHAT DOES THIS MEAN?
It is your responsibility to pay VAT and or duties imposed by your Country before or at the time of delivery should your package be held/stopped by customs. Please appreciate you are not charged Australian tax (GST) on your purchase already saving 10%!
REFUND POLICY
RETURNS
Due to the very high cost of our ingredients and the labour-intensive time requirement, that small-batch production involves, Fifty 7 Kind Pty Ltd are unable to accept returns of opened or unopened products unless the product/packaging is faulty. All Fifty 7 Kind Pty Ltd products are offered in a small size Discovery Set for purchase, enabling you to try a small amount first to ensure that the products suit your skin; and are perfect for you to undertake a skin patch test prior to full use of the product. Additional non-returnable items:
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at love@fifty7kind.com and send your item to: Fifty 7 Kind Pty Ltd, Po Box 148 Portarlington, Victoria, 3223, Australia.
In cases where the return is due to an incorrect order from the Customer you are entitled to a partial credit (full credit of the goods less any postage costs) You can choose between a refund, exchange or store credit where goods are faulty or are different to the product purchased on the website. We do not accept returns on sale items. Again we regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.
We can not provide refunds to customers whose parcels has been returned to the sender. It is the customer's responsibility to arrange for redelivery or to pick up their parcel from their local post/sorting/Courier Company office if the initial delivery attempt is unsuccessful.
If in the unlikely event, you receive a faulty item or an item that you have not ordered please EMAIL US within 2 days of receiving your parcel. Please quote your order number and email address so that we can contact you to discuss the return and issue you with a returns approval authorisation.
Our email: love@fifty7kind.com
Fifty 7 Kind Pty Ltd is not reasonable for individual reactions or irritations a product may cause, we strongly advise you undertake a skin patch test before use, and we encourage you to thoroughly read the ingredients list on the product page on our website to ensure the ingredients are safe for you to use.
PUBLIC HOLIDAY
Fifty 7 Kind Pty Ltd does not ship on Victorian or Australian Public Holidays.
Updated April 2024.
We always endeavour to ship the day your order is received where possible, as soon as your order has been shipped you will be notified by email please add love@fifty7kind.com to your contact list and always check your spam/junk folder for emails!
Shipping companies are out of our control – unfortunately, they can lose or miss delivery parcels, please notify us via email at love@fifty7kind.com within 4 weeks of your order date if you have not yet received your parcel. We will ensure to follow this up and act according to our policy. We are not responsible for parcels after this date.
RETURNS PROCEDURE
If the goods are to be rejected; the Customer shall comply with the return procedure Fifty 7 Kind Pty Ltd will not accept any returned goods should the return not follow the return procedure.
The Customer must follow the returns policy set out above. This requires emailing at love@fifty7kind.com to notify their intention to return any goods, including the reason for the return.
In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund within 30 days of the date of delivery of the products. The Customer must notify Fifty 7 Kind Pty Ltd within 2 days of delivery and return the product to Fifty 7 Kind Pty Ltd within 7 days of returns approval before the refund can be issued.
In accordance with Australian Consumer Law, we will accept returns outside of 30 days in the unlikely event a product is faulty or the packaging is malfunctioning, and you will be granted a full refund including shipping.
Fifty 7 Kind Pty Ltd unfortunately cannot accept returns after 30 days if:
- A change of mind occurs
- The product is heavily used
- There is a minor colour, odour or viscosity variation
We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 30 days we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction (where we are not at fault), the Customer is entitled to a partial credit (full credit of the goods less any postage costs) incurred by Fifty 7 Kind Pty Ltd.
CANCELLATIONS
Cancellations are not accepted unless due to a defect or discrepancy and are only accepted if the Customer complies with the following cancellation procedure and then follows the Returns Procedure outlined above.
Within 2 days after receipt of the goods, the Customer must contact Fifty 7 Kind Pty Ltd in writing via the contact details and, following which, they must be returned to us within 7 days of you telling us you have changed your mind. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the Customer’s responsibility to take reasonable care of the products until their return to Fifty 7 Kind Pty Ltd. Fifty 7 Kind Pty Ltd will consider that the Customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct the full retail amount reflecting any such reduction in value due to your use. Any credit will be made within 7 days of receipt of the Customer’s returned products. In the case the item is returned in an unsellable condition the customer bears the cost of the return back to them.
INTERNATIONAL SHIPPING
We currently ship via Australia Post Express Service or DHL Express Shipping, Fifty 7 Kind Pty Ltd are paying towards the shipping costs for you, by offering flat rate worldwide express shipping via these two service providers.
Please Note: We are happy to send our products to our international customers, but please note that Fifty 7 Kind Pty Ltd are not responsible for any taxes or customs duties/import fees charged by your country.
When international orders reach their destination country, they are subject to customs clearance which can cause lengthy delays that affect the original delivery date. Once an item is out for delivery, you are responsible for tracking your package. In case you or your customs entry port refuse a shipment, you will be held responsible for shipping charges to return the products back to Fifty 7 Kind Pty Ltd . Shipping companies are out of our control – unfortunately they can lose or miss-deliverer parcels. Please notify us via email at love@fifty7kind.com within 4 weeks of your order date if you have not yet received your parcel. We will ensure to follow this up and act according to our policy. We are not responsible for parcels after this date.
United Kingdom and European Customers
We are happy to send orders however, we will not be charging VAT/TAX and duties at the point of sale.
CUSTOMS CHARGES AND INTERNATIONAL TAXES
Important: Ordering outside of Australia will give rise to customs and import duties.
These charges are typically due once the package arrives in the destination country.
It is the responsibility of the customer to ensure the correct taxes, customs charges and handling fees if any, are paid according to their own countries' legislation. Failure to pay these fees may result in the package being returned to Fifty 7 Kind Pty Ltd. If this is the case there will be a processing fee of $20 deducted from your refund in addition to the shipping costs incurred to send the package to you and the shipping costs to be returned to Fifty 7 Kind Pty Ltd. Please ensure you are happy to pay the import duty and any associated fees BEFORE placing an order.
We recommend contacting your local customs office for more information before placing your order.
WHAT DOES THIS MEAN?
It is your responsibility to pay VAT and or duties imposed by your Country before or at the time of delivery should your package be held/stopped by customs. Please appreciate you are not charged Australian tax (GST) on your purchase already saving 10%!
REFUND POLICY
RETURNS
Due to the very high cost of our ingredients and the labour-intensive time requirement, that small-batch production involves, Fifty 7 Kind Pty Ltd are unable to accept returns of opened or unopened products unless the product/packaging is faulty. All Fifty 7 Kind Pty Ltd products are offered in a small size Discovery Set for purchase, enabling you to try a small amount first to ensure that the products suit your skin; and are perfect for you to undertake a skin patch test prior to full use of the product. Additional non-returnable items:
- Gift cards
- Downloadable software products
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at love@fifty7kind.com and send your item to: Fifty 7 Kind Pty Ltd, Po Box 148 Portarlington, Victoria, 3223, Australia.
In cases where the return is due to an incorrect order from the Customer you are entitled to a partial credit (full credit of the goods less any postage costs) You can choose between a refund, exchange or store credit where goods are faulty or are different to the product purchased on the website. We do not accept returns on sale items. Again we regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.
We can not provide refunds to customers whose parcels has been returned to the sender. It is the customer's responsibility to arrange for redelivery or to pick up their parcel from their local post/sorting/Courier Company office if the initial delivery attempt is unsuccessful.
If in the unlikely event, you receive a faulty item or an item that you have not ordered please EMAIL US within 2 days of receiving your parcel. Please quote your order number and email address so that we can contact you to discuss the return and issue you with a returns approval authorisation.
Our email: love@fifty7kind.com
Fifty 7 Kind Pty Ltd is not reasonable for individual reactions or irritations a product may cause, we strongly advise you undertake a skin patch test before use, and we encourage you to thoroughly read the ingredients list on the product page on our website to ensure the ingredients are safe for you to use.
PUBLIC HOLIDAY
Fifty 7 Kind Pty Ltd does not ship on Victorian or Australian Public Holidays.
Updated April 2024.
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